At SALVO INDIA, we are committed to providing high-quality medical apparel and protective products. Due to the nature of our products, we do not accept returns or exchanges unless the product is defective or damaged. Please review the following policy for more details.

 

1. No Returns or Exchanges for Non-Defective Products

SALVO INDIA does not accept returns or exchanges for products that are not defective. This includes, but is not limited to:

• Change of mind after purchase

• Incorrect size, color, or product selection by the customer

• Wear and tear due to regular use

We recommend checking your order carefully before completing the purchase and reviewing product descriptions, sizes, and materials to ensure they meet your requirements.

 

2. Defective or Damaged Products

We take the quality of our products seriously. If you receive a product that is defective or damaged, we will accept a return or exchange, subject to the following conditions:

 

2.1 Eligibility for Return/Exchange

To be eligible for a return or exchange due to a defect:

• The product must be unused, unworn, and in its original packaging.

• The defect must be reported within 7 days of receiving the product.

• Proof of purchase (order number or receipt) must be provided.

A video recording of the unboxing must be submitted as proof. The video should clearly show the condition of the packaging upon receipt and the defect or damage to the product.

 

2.2 Types of Defects Covered

Defects covered for return or exchange include:

• Manufacturing defects (e.g., stitching errors, material flaws)

• Products damaged during shipping

• Normal wear and tear or damage caused by improper handling or misuse will not be considered as defects.

 

3. Return/Exchange Process for Defective Products

If you believe you have received a defective or damaged product, please follow the steps below:

Contact Customer Service: Reach out to our customer service team within 7 days of receiving the product at 9328654556 . Please provide your order number, a description of the defect, and the video recording of the unboxing that clearly shows the defect or damage.

Approval: Our team will review your request and video evidence. If approved, we will provide instructions for returning the product.

Return Shipping: Once approved, you will be required to return the product to us. We will cover the cost of return shipping for defective or damaged products.

Inspection: Upon receiving the product, we will inspect it to confirm the defect. If the product is found to be defective, we will issue a replacement or process a refund (if applicable). If no defect is found, the product will be returned to you, and no refund or exchange will be provided.

 

4. Refunds (if applicable)

If a return is approved for a defective product and a replacement is not available, a refund will be processed. Refunds will be issued to the original payment method within 7-10 business days of receiving and inspecting the returned product.

 

5. Important Notes

Returns or exchanges will not be accepted for customized products, unless they are defective.

• If a product is damaged due to improper handling after receipt (e.g., washing, alteration), it will not be eligible for return or exchange.

The video recording of the unboxing is mandatory for processing any return or exchange request due to a defect or damage. Failure to provide the video will result in the rejection of the request.

 

6. Contact Us

If you have any questions or need assistance regarding our Return and Exchange Policy, please contact us at:

Email:  salvoindia7@gmail.com

Phone:  9328654556

Address: 11 - 33 Second Floor, Keshav Plaza, Vijapur - 384570