FIND US
ADDRESS:
SALVO INDIA - ALTEA ENTERPRISES PRIVATE LIMITED 24 SECOND FLOOR, KESHAV PLAZA , ABOVE UCO BANK, BESIDE AASTHA PETROL PUMP, VIJAPUR, GUJRAT 384570
FAQ
1
How do I
place an order?
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Browse Our Website: Navigate to www.salvoindia.com to explore our range of innovative products and accessories.
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Select Your Products: Once you've found the items you need, click on them to view detailed product information, specifications, and pricing.
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Add to Cart: Click the "Add to Cart" button next to the product you wish to purchase. You can continue browsing and adding more items to your cart as needed.
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Review Your Cart: When you're ready to proceed, click on the shopping cart icon located at the top right corner of the page to review the items in your cart. Make any necessary adjustments to quantities or product selections.
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Proceed to Checkout: Once you're satisfied with your selections, click the "Proceed to Checkout" button to initiate the ordering process.
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Provide Shipping Information: Enter the required shipping details, including your delivery address and preferred shipping method.
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Choose Payment Method: Select your preferred payment method from the available options. We accept various secure payment methods for your convenience.
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Review and Confirm Your Order: Before finalizing your order, review the order summary to ensure accuracy. You can also apply any applicable discount codes or promotional offers at this stage.
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Place Your Order: Once everything looks good, click the "Place Order" button to complete your purchase.
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Order Confirmation: You will receive an order confirmation email shortly after placing your order, containing all the relevant details.
If you encounter any difficulties or have questions while placing your order, feel free to contact our customer support team for assistance. We're here to help make your shopping experience with SALVO seamless and enjoyable.
2
Payment
& Shipping
At SALVO, we strive to make the payment and shipping process as smooth and convenient as possible for our customers. Here's what you need to know:
Payment Methods
We accept a variety of secure payment methods to accommodate your preferences. You can choose from the following options:
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Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Rupay.
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Online Payment Gateways: Secure online payment gateways are available for added convenience and peace of mind.
Rest assured that all payment transactions conducted on our website are encrypted and securely processed to protect your sensitive information.
Shipping Information
We offer reliable shipping services to ensure prompt delivery of your orders. Here's what you can expect regarding shipping:
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Domestic and International Shipping: Whether you're located within India or abroad, we can ship your order to your desired destination.
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Estimated Delivery Time: Once your order has been processed and dispatched, you'll receive an estimated delivery timeframe based on your location and chosen shipping method. We strive to deliver your order as quickly as possible.
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Order Tracking:. We will provide you with tracking information once your order has been shipped.
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Shipping Partners: We work with trusted shipping partners to ensure the safe and timely delivery of your orders. Your satisfaction is our top priority.
If you have any questions or need further assistance regarding payment methods, shipping options, or any other inquiries, please don't hesitate to reach out to our dedicated customer support team. We're here to help ensure a seamless and hassle-free shopping experience for you at SALVO.
4
Returns
& Refunds
At SALVO, we prioritize the quality and satisfaction of our customers. If you receive a product that is defective or damaged, we are here to help resolve the issue promptly.
Eligibility Criteria for Returns
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Product Defect: We accept returns only for items that are defective or damaged upon receipt. If you believe you have received a defective product, please contact us immediately to initiate the returns process.
Initiating a Return
To initiate a return for a defective or damaged product, please follow these steps:
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Contact Customer Support: Reach out to our customer support team via email or phone within 7 days of receiving the item. Provide your order number and details of the defect or damage.
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Return Authorization: Once your return request is approved, you'll receive a return authorization (RA) number along with instructions on how to proceed with the return.
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Package the Item: Carefully package the defective or damaged item, ensuring it's securely protected to prevent further damage during transit. Include the RA number provided by our customer support team inside the package.
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Ship the Item: Send the package back to us using a trackable shipping method. You'll be responsible for covering the return shipping costs unless the return is due to a mistake on our part or a defective product.
Refunds Process
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Refund Method: Upon receiving and inspecting the returned item, we'll process your refund using the original payment method used for the purchase. Please allow 7 business days for the refund to be reflected in your account.
Exclusions
Please note that returns for reasons other than product defect or damage are not accepted. We do not offer returns or refunds for items that are simply unwanted or no longer needed.
If you have any questions or concerns regarding our returns and refunds policy, or if you believe you have received a defective product, please don't hesitate to contact our customer support team. We're committed to ensuring your satisfaction with every purchase at SALVO.